Data Deletion

Last updated: 2026-08-23

You can delete your data yourself, at any time, without emailing anyone. Pick the scope you need.

Delete one connected channel

Removes that channel's access tokens and account identifiers, and stops any campaign that depended on it.

Sign in at app.chatamatic.io
Go to Integrations
Find the account and choose Disconnect

The tokens are deleted immediately. We also tell the platform to stop sending us webhooks for that account.

Delete a workspace

Removes the workspace and everything inside it: campaigns, connected accounts, leads, trigger history and delivery logs.

Sign in and switch to the workspace
Go to Settings
Choose Delete workspace and confirm

Delete your whole account

Removes your login, your personal data, and every workspace you solely own.

Sign in and open Account
Choose Delete account and confirm

If you want a copy first, use Export my data on the same screen — you will get a machine-readable archive of your account, workspaces, campaigns and leads.

Removing the app from Facebook or Instagram

If you remove Chatamatic from your Facebook Apps and Websites settings, Meta calls our data-deletion endpoint automatically. We delete the stored tokens and identifiers for the accounts that grant covered, and return a confirmation code you can check.

This route deletes the platform connection. It does not delete your Chatamatic account, because your account may exist independently of any Meta connection — use Delete account above for that.

What is deleted, and what is not

Deleted straight away

Access tokens and channel credentials
Campaign configuration, keywords and connected posts
Leads, trigger logs, delivery logs and click logs
Your profile and workspace membership

Kept, and why

Invoices and payment records — accounting and tax law requires them. They contain billing details, not message content
Encrypted backups — deletions propagate as backups age out, within 30 days
Aggregate counts that identify nobody, such as how many messages were processed in a month

Confirming a deletion

Deletion is immediate and irreversible — there is no recycle bin, and we cannot restore a deleted workspace.

If you want written confirmation, or you cannot access your account, email [email protected] from the address on the account. We respond within 30 days, usually far sooner.