Terms of Service

Last updated: 2026-08-23

These terms are an agreement between you and MiCCA OÜ (Soola 1a, Tartu, Estonia), which operates Chatamatic. By creating an account you agree to them.

What Chatamatic does

Chatamatic delivers a one-time reply when someone uses a keyword you choose. A follower comments or messages your connected account, and Chatamatic sends them the link or message you configured. It is not a chatbot and does not hold conversations.

Supported channels: Instagram, Facebook and Messenger, WhatsApp Business, Threads, and LinkedIn. Threads has no messaging API, so replies there are public or saved as a lead. LinkedIn is read-only: matches are saved as leads for you to follow up manually.

Your account

You must be able to enter a binding contract, and you are responsible for your credentials and for everything done under your account. Tell us promptly if you think someone else has access. You are responsible for your team members' use of your workspace.

Connecting platform accounts

You may only connect accounts you own or are authorised to manage. When you connect one, you authorise us to use the platform's APIs on your behalf, for the purposes described in our Privacy Policy — reading comments and messages that reach your account, and sending the replies you configured.

Your use of each platform stays subject to that platform's own terms. You are responsible for complying with them.

Acceptable use

You must not use Chatamatic to:

• Send unsolicited bulk messages, spam, or anything the recipient did not invite by using your keyword
• Break the platform policies of Meta, LinkedIn or WhatsApp, including their messaging, automation and data-use rules
• Send unlawful, deceptive, harassing, hateful or infringing content, or anything misrepresenting who you are
• Deliver malware, phishing links, or content that violates someone else's rights
• Circumvent plan limits, probe or disrupt the service, or resell it without our written agreement

You are responsible for the content you configure. Chatamatic delivers what you tell it to deliver. We may suspend or terminate an account that breaches these rules, or where a platform requires us to.

Plans, billing and taxes

Plans are $29, $49 and $249 per month, in USD or EUR, at the limits published on our pricing section. There is no free plan and no trial: creating an account, connecting channels and building campaigns cost nothing, but automations do not run until a subscription is active.

• Subscriptions renew monthly until cancelled, and are charged through Stripe
• Prices exclude VAT and other taxes, which are added where applicable
• Fees are non-refundable except where law requires otherwise
• If a payment fails we retry it. After repeated failures we pause active campaigns down to the entry-plan limit until payment succeeds

We may change prices with at least 30 days' notice before your next renewal.

Plan limits

Each plan caps active campaigns, monthly triggers, connected accounts and watched posts per campaign. A small grace margin applies to monthly triggers before enforcement. Beyond the cap, new triggers stop being processed until the next cycle or until you upgrade — nothing is deleted.

Cancellation

Cancel any time from your billing settings. Your plan stays active until the end of the period you have already paid for, then stops renewing. We do not pro-rate partial months.

We may suspend or terminate an account for breach of these terms, for non-payment, or where a platform or the law requires it. Your data can be exported or deleted at any time — see Data Deletion.

Availability

We work to keep Chatamatic running, but do not promise uninterrupted service. Platform APIs we depend on can change, rate-limit or fail; when they do, deliveries may be delayed or fail. We are not liable for a platform's own outages, policy changes or account decisions.

Intellectual property

We keep all rights in Chatamatic. You keep all rights in your content and your data. You grant us only the licence needed to run the service for you. If you send us feedback, we may use it without obligation.

Disclaimers and liability

The service is provided "as is" without warranties beyond those that cannot be excluded by law. To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, or lost data, and our total liability in any 12-month period is limited to what you paid us in that period.

Nothing here limits liability that cannot lawfully be limited, and mandatory consumer protections in your country still apply.

Governing law

These terms are governed by the laws of Estonia, and disputes go to the courts of Estonia — unless mandatory consumer law in your country of residence gives you the right to a different forum.

Please email us first at [email protected]. Most things are resolved faster that way.

Changes

We may update these terms. Material changes are announced in the app or by email before they take effect; continuing to use Chatamatic after that means you accept them.

Last updated: 23 August 2026.